The MagikFlame fireplace is a well built and high tech. The price is much more than other fireplaces but the quality and features are worth the price. The installation takes some time but the mantel is is high quality looking when completed. The only issue is installing the front glass which is not as easy as their video demonstrates. The startup is a little strange but the instruction cover most issues you will face during installation. The fireplace mantel look so good in our den and the different flames and sounds makes you want to take a nap. The support from the company is great and it is located in the USA.