We received our MagikFlame Trinity Premium White Electric Fireplace Mantel & Insert with Sound and Heater, quicker than we had anticipated. In spite of the meticulous packaging efforts that MagikFlame took to cushion/protect the 190 pounds of fireplace mantle components, one of the boxes was a bit damaged in transit. A quick call to Howard with MagikFlame’s Customer Support (we called late in the evening and instead of getting an irritating answering service Howard answered our call) most satisfactorily resolved the shipping damage to the top of the mantel. Each piece of the mantel fit perfectly as very clearly shown in the included (no Internet download required) assembly instructions (note that all dowels are merely inserted, not glued, in the intuitively obvious dowel holes). It is best for two strong adults to complete the assembly. Once the mantel assembly was complete and the insert plugged in, we made another call to Howard and with his expert help, we had the fireplace logs glowing, the fire smoking, crackling, generating heat and looking quite like a real fire. There is no firewood to split, stack, haul and no ashes or chimney to clean or fire to start. Now, all we have to do is touch the built in touch screen on the face of the insert or use the MagikFlame app on our IOS devices and we are instantly and effortlessly enjoying a fire. The fit, finish, operation and realistic look, sounds, and heat of an actual fire, in our new electric fireplace and Howard’s customer support result in us highly recommending and giving 5 stars to MagikFlame’s Trinity Electric Fireplace.