After looking for over a year locally for a realistic electric fireplace with thoughts of there must be something better out there, I reluctantly decided to explore the internet to see what was available. Now, I am at the age where the younger generation and government consider me a senior citizen, so I am neither comfortable or loaded with enough technical knowledge to know what I was doing when shopping for a fireplace insert. A Google search featured several feasible options, but MagikFlame videos and information provided what I hopefully had been looking for. I braved the call and a man by the name of Howard Birnbaum answered. Howard was amazing as he walked me through probably the dumbest questions he had ever been asked, toned down the technical jargon and patiently explained everything I asked and then offered answers to questions I never thought to ask. Several phone calls after the initial call, Howard was bombarded with “I forgot to ask” questions and his consistent professional willingness to answer questions, I took the plunge and ordered the MagikFlame fireplace insert. Of course, Howard had the phone ringing off his hook answering questions while we assembled and tried out the fireplace. The MAGICFLAME fireplace is amazing!!!!! It exceeded all my expectations. It has so many unique cool features it is mind boggling. When I have company over one of the first questions they ask are “Where did you get that fireplace?” Almost everyone says they have never seen anything like it and want one. I cannot give this company and its customer support a high a enough review. MAGIKFLAME IS AN EXCELLENT PRODUCT AND HAS FANTASTIC CUSTOMER SERVICE.