When I decided to put a fireplace in my living room I did a lot of research and found Magikflame. From beginning to end an overall great experience. Placing my order, shipping, assembly instructions and access to customer support was and is 5 star! I handled this assembly and set up all by myself. A quick call to Howard and I was up and running! My home looks beautiful and cozy. It is safe for my pups and my grandchildren. This Christmas will be one to remember, thank you Magikflame! Janet K. New York City