I was so excited to receive and set up my fireplace. The assembly was easy with the exception of the holographic glass insert. Their customer service is amazing and Howard very patiently talked me through how to best install the holographic glass. He even took the time to show me the best flames to use for a realistic look. I love that we can change the flames for a different look each day. It’s also the only electric fireplace I’ve seen that offers sounds, which is such a great way to relax. Our guests are so impressed by it and we receive nothing but compliments. It’s a little pricey but definitely worth it for all of its features which are updated over time. I highly recommend this fireplace!