I purchased the Trinity electric fireplace for my mother and we all love it! The touchscreen is very easy to use and we love using the many features it has, including: the variety of flames to choose from, the crackling sound effects and the timer to shut off the unit. This investment is so worth the money – much better than the cheaper ones that have moving parts. MagikFlame fireplaces have no moving parts; which is why I chose their product – moving parts eventually wear and break down. Also, I’d like to thank Howard for going out of his way, by returning my call and making sure I assembled my fireplace properly. Great service and an excellent investment!