Finally, an electric fireplace with flames that actually look and sound alive and real! I searched and searched, and was excited to discover Magikflame. I am so glad we bought this product. The mantle surround is very nice quality and was easy to assemble all by myself with good instructions and helpful diagrams. The HD special effects were a little trickier for me to figure out, but only because I’m bad with technology (the instruction manual was very complete and the emails with extra tips were very helpful). However, set up wasn’t an issue because all my questions were promptly answered by their wonderful tech department/customer service, and the owner himself, Howard, even returned my texts and walked me through the setup over the phone on a holiday weekend, no less! It’s refreshing and rare to find a company that stands behind its product so well. Now that we have our beautiful fireplace up and running, I don’t even want to turn it off. The holographic effects are so amazing–the flames, crackling sounds, and log set so realistic, comforting and relaxing, you think you’re sitting in front of a real fire. I looked at and have owned other electric fireplaces, but Magikflame is in a class all by itself, and well worth the extra money–you won’t be disappointed. I can hardly wait for the weather to cool down!