We bought our Magikflame Artemis sight unseen, based on reviews and are completely happy with it. It was a bit awkward for us, being in Western Canada, but with the help of Howard, the owner, everything was arranged to ship it here. The fireplace arrived in the best packaging I have ever seen, and in perfect condition. It was not difficult for the two of us to assemble, although putting the glass in place was a bit fiddly. Worth it though! It is not only a great fireplace, and so realistic, but also a lovely piece of furniture. We love the different flame effects, although we already have our favourite! So great to have the option of heat or no heat, too.