This is truly a great product, and is an excellent addition to our home. The case and cabinet that comes with the unit is truly first class in appearance and construction, the wide range of options for choice of flame and file appearance is incredible and provides amazing realistic experience, the sound of the fire cracking and burning really brings home the feeling of sitting in front of the fire. This company has the best service and customer support ever. They are really superior, a big shout out to HOWARD who was amazing with help and response. A great product. I highly recommend it.