Recently purchased this fireplace directly from MagikFlame, it arrived much faster then expected, it is a beautiful piece of furniture it is perfect in our living room, easy to operate and the customer service has been fantastic, Howard the owner personal called us and helped up thru some of the process of set up, Mike was also great with assistance and very patient and helpful, all of the customer service and tech support have been right there with us every step of the way from our putting it together to learning the operation of the controls. We are very happy with this product and completely satisfied with the service. Product is well worth the price.