This is my second winter with this fireplace. Although I didn’t purchase it via Amazon (I bought it directly from the company), I am a regular customer & reviewer here, and I relied heavily on Amazon reviews when researching my fireplace purchase in the Fall of 2018. All in all, I couldn’t be happier. There was a tough learning curve at first, but Howard at MagikFlame provides extensive and patient support on all his fireplace sales. He will walk you through any set-up issues or glitches that you can’t figure out on your own. Once you get though that learning curve, and you understand the intricacies of the product, you won’t need to call him anymore. In fact, I remembered everything he told me last winter, and I didn’t even need to refer to my written notes for this winter’s operation. I just love the realistic flame, and the fireplace itself is a great conversation piece. If you entertain a lot, you’ll really have fun showing this toy off to your friends. One last thing… I’m a rather small woman with a serious back injury, and I managed to put this fireplace together BY MYSELF, and only required my husband’s help three times: once to flip it upright, once to lift the mantel into place, and once to move the insert into the fireplace opening. I probably could have done those things myself, if I really had to… but I didn’t want to hurt myself or accidentally drop and damage something. But my point is, that the fireplace is pretty easy to assemble, especially if you consider yourself handy with a screwdriver. However… DO call Howard for guidance on installing the glass piece. Installing the glass properly is crucial to having the “hologram flame” present properly & realistically to the viewer. It has to tilt just so, and it’s really sort of counterintuitive. So do make that call, for your own sanity. Howard answers calls every day of the week, and on the rare occasion that you have to leave a message, he does call you back promptly.