Wow! If I could give this product 10 stars I would. The Magikflame fireplace is amazing, and the owner and creator Howard has been so outstanding through the whole process of my purchase. He answered all of my phone calls from start to finish. I had lots of questions prior to buying and then during set up of the fireplace and every single time I called he was there to answer and help. Where do you find a company that does that for their customers… the only one I have had do that is Howard from Magikflame!! This fireplace is beautiful, the Cherry wood on the Neo is deep, rich and looks stunning with my decor. The 26 different flames with sound is a dream for me. This is truly my dream fireplace and believe me I have every fireplace you can imagine and none of them tops the ambiance of the Magikflame!! I use my Magikflame every day and can’t get enough of how beautiful and relaxing it truly is. Thank you so much Howard for such an amazing product and for all your customer service help. The Magikflame truly is magical!